✅ Viento Exchange and Return Policy

📌 Exchange Policy:

  ordered the wrong size or design? It can be exchanged. Several special actors are considered during exchange.

• We accept exchange requests within 2 days of delivery.
• The exchange process will take up to 7/8 working days.
• An exchange delivery charge of LKR 350 will be applied.
• If the same item (size or color) is available, we will exchange it directly. If not, you can choose another item of equal value.
• When our rider arrives with the exchange item, please ensure that your parcel is safely packed and ready for collection.
• Please do avoid sending the parcel to us through any other courier service at any time.

📌Return Policy:

• We accept return requests within 2 days of delivery.
• Please send the item back to us using registered post or a courier service of your choice, at your own cost.
• Once we receive the returned parcel, we will inspect it for any damage.
• If the item is in acceptable condition, we will process your refund to your provided bank account within 3 to 4 working days.

The following conditions may apply when making a return.
   The tag must be attached.
   T shirt must not be worn, washed or damaged.
   Must be packed safely and send it back to us with the invoice